Ordered a Digital Image (Instant Download or High-Res with Retouching) but Have Not Received It - What Now?

Amie

Last Update 1 年前

Instant Downloads

Instant Downloads are delivered via email from [email protected] only moments after placing the order. (Depending on your internet speed it could take up to one hour.) Image(s) and invoice(s) are separate emails and both will be sent to the email address provided when placing your order.


High-Resolution Images with Retouching

High-Resolution images with retouching will be emailed within 7-10 business days from [email protected] to the email address you provided when placing your order.


Depending on your email settings, these images might have been delivered to your spam folder. Please search your email for the delivery email addresses provided above. 


If the images are not received within the indicated time periods, feel free to contact us and we'd be happy to help. 


*Note: All instant downloads must be downloaded within 30 days of ordering. After 30 days the link will expire and an image recovery fee may be applied to recover the order.

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